Privacy Policy

Last updated: 18 June 2026

Introduction

glister-shine ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website glister-shine.com and use our pet care services.

Information We Collect

We may collect information about you in various ways, including:

Personal Data

When you use our contact form or book our services, we may collect:

• Your name
• Email address
• Postal address
• Information about your pet (species, breed, age, health conditions)
• Service preferences and booking history

Automatically Collected Information

When you access our website, we may automatically collect certain information about your device and usage, including:

• IP address
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Provide and maintain our services
• Process and manage your bookings
• Communicate with you about your appointments and our services
• Improve our website and services
• Send you promotional communications (with your consent)
• Comply with legal obligations

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Performance of a contract when we provide services you have requested
• Your consent for marketing communications
• Our legitimate interests in improving our services and communicating with customers
• Compliance with legal obligations

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws. Customer records are typically retained for seven years after the last transaction.

Sharing Your Information

We do not sell your personal information. We may share your information with:

• Service providers who assist us in operating our business
• Professional advisers such as lawyers and accountants
• Law enforcement agencies when required by law

Your Rights

Under applicable data protection laws, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

glister-shine
47 Wellington Road
Bristol, BS8 2LJ
United Kingdom

Email: [email protected]